Motive IPTV ServiceView Solution — Overview

Accelerate the rollout of IPTV services.

With over 90 million subscribers projected by 2011, the market for IPTV is ready for prime time. The stakes are high. Research shows that customers are willing to switch providers in order to get their voice, video and data services from a single provider.

Yet the sheer complexity involved in delivering IPTV services is hindering new service rollouts and driving up costs for service providers. The typical IPTV service involves dozens of hardware components, software applications and technologies, both inside the customer’s home and across the provider’s network. And each of these pieces must work together seamlessly and reliably to deliver the quality television experience that customers have already come to expect. Savvy telecom operators understand that the customer experience is key, but manual processes, proprietary technologies and organizational silos are limiting their service management options. As a result, the profit potential of IPTV services remains largely unfulfilled.

Motive’s IPTV ServiceView Solution changes that picture, giving you complete visibility and control of your IPTV service across the entire service delivery chain and throughout the customer lifecycle. Motive software goes beyond basic network monitoring to deliver key capabilities that improve your insight, reduce operational costs and streamline key service management processes. These powerful capabilities include:

• End-to-end visibility into the IPTV ecosystem, from inside the customers home to the back end systems and across your network
• Intelligent diagnostics that help service technicians quickly pinpoint and analyze specific systems for service issues
• Actionable data and recommendations that can be delivered to service technicians in the call center and in the field
• Multi-channel flexibility that allows you to communicate with customers and automate service processes over a variety of channels such as the TV, web or an IVR