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As the largest telecommunications provider in Estonia, Elion has aggressive plans to deliver next-generation services to its subscribers. Estonia has established itself as a world-class technology leader through its commitment to access for its citizens. In 1999, Estonia completed an initiative to connect every school in the country to the Internet, and in 2000, the government passed a proposal to guarantee Internet access to each of its citizens. Since then, a consortium of government and private companies launched a project which has since trained more than 100,000 citizens to use the Internet. In this ‘highly connected’ environment, Elion is well positioned to take advantage of next-generation services beyond high-speed access.
To accomplish its goals, the company selected Motive to help the provider ease the rollout and ongoing support of new service offerings for Elion’s residential and business customers. Initially, Elion is using Motive’s High-Speed Data Solution, branded Internet Helper, to provide streamlined and automated installation and customer support for its high-speed data services. Deployed in Estonian, English and Russian, the Motive technology will help the company reduce operational costs by providing seamless installation and self-support capabilities for subscribers and sophisticated diagnostic information for customer service representatives. Looking ahead, Motive’s technology will also be used to support Elion’s recently launched IPTV service.
